CAPA - Centers for Academic Programs Abroad

International Education Sales Consultant
Program Manager

Program Development Consultant

General Description

As a Program Development Consultant you will be the first contact with colleges and universities. This position is responsible for developing new leads and converting those leads to study abroad programs at CAPA centers in Western Europe, Australia and Costa Rica. Program Development Consultants create opportunities to develop new programs with new and existing institutions with a combination of campus visits, cold calling and networking. This position reports to the Sales Manager and works as a team member with other departments. You will serve as a resource to institutions interested in creating overseas educational opportunities for their students.

Responsibilities

Consulting to U.S. colleges and universities generating new learning abroad opportunities with CAPA
Provide interested institutions with general information about CAPA and how to develop programs in Europe, Central America and Australia
Establish and maintain relationships with high number of institutions
Develop consortium programs and partnerships among multiple institutions with a common goal
Attend national and regional conferences and trade shows
Qualify leads on the telephone and in person
Work in conjunction with multiple departments within CAPA both domestic and international
Responsibilities will increase during the first year based on your ability to effectively sell our service. These will include:
Beginning to manage your own set of leads
Presenting contracts from program budgets
Handling competitive calls in an informative, professional manner
Servicing clients by guiding their program development efforts, handling special requests and providing creative solutions to complex programming
Domestic and international travel ranging from 20 to 35 percent depending on season

Qualifications

Strong communication and relationship building skills
Ability to manage multiple contacts in conjunction with a heavy travel schedule
Negotiating skills in complex financial and service situations
Strong written, verbal and presentation skills
Desire to work in a team environment both in and out of your department
Ability to network through existing business relationships
Competitive, outgoing personality
2-5 years consulting experience in a service industry
Strong customer service orientation
Study abroad experience and a foreign language is a plus
BA/BS degree or equivalent work experience

Program Manager

Purpose/Objective:

To expand our dedicated Customer Service contact team in Boston which provides quality pre-departure assistance for our stateside clients, ensuring all booking and service expectations are set appropriately.

Major Responsibilities:

Act as the primary point of contact for our Faculty and Administrators from when their program is confirmed until they depart for overseas.

Provide pre-departure advising to students enrolled on all CAPA programs.

Complete timelines (monthly and weekly checklists) and manage the flow of information relating to all areas of the program including brochures, recruitment, booked services (includes both air and land), faculty, internships, housing, class schedules and enrollments, flights, arrivals, pre-departure materials, payment deadlines.

Hold transition meetings with the program development team to ensure a clear understanding of the overall needs of the client.

Hold scheduled meetings with the overseas coordinators and contracting department to discuss and receive updates on the booking process.

Speak regularly with the student accounts department to review group and individual payment activity.

Monitor enrollments and student paperwork deadlines.

Provide assistance with visas and other required travel documents including passport photocopies for all participants on group flights, UK entrance letters, and Italian permit of stay letters.

Manage client folders and maintain an organized work space.

Provide a high level of customer service support to our students, answering any pre-departure questions they might have and preparing them for their time abroad.

Provide emergency support to callers on the Emergency Mobile (weekly rotation).

Work with existing clients to set up their programs for the following year.

Scope:

The Program Manager position plays a very important communication role with our clients. They are responsible for creating a solid rapport with faculty and administrators while providing a quality assurance check on all services through their dealings with overseas coordinators, the contracting department and program development. The Program Manager will also manage all student communication needs pre-departure.

Working Relationships/Contacts:

The Program Manager will report to the Manager of US Program Services.
External contacts include all Faculty and Administrators. The purpose is to build a solid rapport with our clients while keeping them in the communication loop on all booking of Land and Air services.
Internal contacts include program development, the contracting coordinator, program coordinators overseas, and student accounts. The purpose of communication between these departments is to make sure all booking and product information is efficiently passed between CAPA and our clients.

Requirements:

BA degree required .
1-2 years customer service experience.
Strong organizational skills and attention to detail.
Excellent written and verbal communication.
Ability to adapt and multi-task within a fast-paced, high-pressure environment.
Previous experience in study abroad preferred (either personal experience or industry related).

Skills/Knowledge:

International travel experience preferred
Strong knowledge of Microsoft Office including Word, Excel and Outlook

Human Resources Manager
CAPA
50 Franklin Street, 2nd Floor
Boston, MA 02110
Fax (617) 725-1019
E-Mail: jobs@capa.org

Top of the page.